Contact Centre & Customer Experience Expo 2026
Exhibition Overview
Floor Plan & Exhibitors
Official floor plan and exhibitor resources are being verified.
Why Attend
The points below are MESSE5 analysis generated from verified event data and industry context. They are not organizer claims; attendance or outcomes are not guaranteed.
Based on verified event data
- Event: Contact Centre & Customer Experience Expo 2026
- Edition year: 2026
- Dates: 2026-11-18 to 2026-11-19
- Location: London, United Kingdom
- Venue: ExCeL London
- Industry: Customer Experience
- Official website: https://www.excel.london/whats-on/contact-centre-customer-experience-expo
- Verification: verified
The Contact Centre & Customer Experience Expo 2026 at ExCeL London provides a focused environment to evaluate the latest tools and technologies shaping the future of customer service operations.
Attending in London allows industry professionals to engage with international CX developments and observe how the UK market is adapting to shifting consumer expectations.
The 2026 edition serves as a timely venue to analyze emerging strategies for contact center management and digital transformation ahead of upcoming fiscal cycles.
Participants can evaluate diverse service solutions and platform offerings directly within one of Europe's primary business hubs.
Opportunity types
Who exhibits
- Cloud contact center software providers
- Customer analytics platforms
- Omnichannel communication tools
- Workforce management solutions
Who visits
- Customer experience managers
- Contact center directors
- Operations leads
- Digital transformation consultants
The customer experience sector is currently undergoing a rapid shift toward automated and AI-driven solutions to manage increasing omnichannel demands. London remains a critical global hub for these innovations, serving as a primary testing ground for European customer engagement standards.
Reviewed: October 28, 2026
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Sources
All sources are official exhibition or organizer references.
Last checked: October 28, 2026